Faking Fitness

I live in a very fit city. There are bike lanes and running paths and races every weekend. The park under my windows is home to adult football and kickball leagues. I utilize the paths nearly daily and am constantly being passed by people who aren't even breathing heavy on their 18th mile. I cannot … Continue reading Faking Fitness

Filing a Proper Complaint

I've written about customer service before, but I've never guided you through making a proper customer service complaint. I want to do that for you today. Not because every mildly annoying situation calls for a formal complaint, but one day some sales associate at your favorite outlet mall will tell you she's going to the … Continue reading Filing a Proper Complaint